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Profit - Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

W. Edwards Deming

Conflict Management

Primer / Voraborientierung

Group conflicts:

A conflict refers to a serious disagreement or even hostilities between different groupings of people which can be between communities, between cities, provinces, races, nations, empires. These conflicts may end up being resolved or settled by dialogue or use of force. A group conflict may also refer to people or individuals in a given organization or place, ganging up against one another due to mis-interpreted social behavior. Group conflicts can also arise due to differences in norms, values, religion and race.

Group conflicts can therefore be classified as follows:

a.    Intergroup conflicts: this can be as a result of competition for valued material and resources, or result from some groups claiming more respect and esteem as compared to  others. This can lead to hostility between groups. During these conflicts there is always an enemy, adversary or counterpart who might need to be removed in order for the other winning group to be famous.

b.    Intragroup conflicts: is sometimes called infighting which is occasioned because of political supremacy between different groups in a country or region/tribe. Politicians will usually realign themselves according to party, race, and tribe, and fight so that they can always be at the top. The two groups will fight each other as though they are enemies.

c.    Small group conflicts: In these groups there exist both positive and negative conflicts. Constructively, conflicts may bring about problems and issues, but also alternative solutions. This will allow for the group to move on in terms of positive, beneficial development.

How to manage conflicts in groups:

A conflict will be started by an individual by inciting others and they follow him/her, therefore in tackling this there is need to listen to the one who started. Put down the views of the whole group and then devise a way on how to put to control the conflict. Decisions should be taken accordingly by persuading the groups/group to agree on a common ground.

Approximation Avoidance Conflict

Approximation avoidance conflict includes a set of positive and negative action sequences which hold themselves the balance, so that the concerning sees itself broken up to the incapacity to act and decision. Approximation avoidance conflict give birth to a state of mind in which two contradictory happenings are present,

Read more: Approximation Avoidance Conflict

Circle of Distrust

Circle of Distrust
Conflicts occur within an organization when the team performing the task belongs to the circle of distrust. Trust is the most important part in varying out a task and without the people one can trust. Circle of distrust refers to a group of people who don’t have an outstanding working relationship and they don’t trust each other over many issues.

Read more: Circle of Distrust

Handling and Circumventing Conflicts


It is said that where-ever human beings work conflicts always occur as that is human instinct. People have different kinds

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Communication in a Conflict Situation

In any case where parties do not agree on a solution, communication of concerns and desired outcomes is key.  Each person is the center of their own universe and needs to communicate that viewpoint.

Read more: Communication in a Conflict Situation

People of Crisis


One may be at cross-roads whether to flee or fight in conflicts. It really is a million dollar question. The people to look to in the times

Read more: People of Crisis

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