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Mohandas K. Gandhi

Conflict Management

Primer / Voraborientierung

Group conflicts:

A conflict refers to a serious disagreement or even hostilities between different groupings of people which can be between communities, between cities, provinces, races, nations, empires. These conflicts may end up being resolved or settled by dialogue or use of force. A group conflict may also refer to people or individuals in a given organization or place, ganging up against one another due to mis-interpreted social behavior. Group conflicts can also arise due to differences in norms, values, religion and race.

Group conflicts can therefore be classified as follows:

a.    Intergroup conflicts: this can be as a result of competition for valued material and resources, or result from some groups claiming more respect and esteem as compared to  others. This can lead to hostility between groups. During these conflicts there is always an enemy, adversary or counterpart who might need to be removed in order for the other winning group to be famous.

b.    Intragroup conflicts: is sometimes called infighting which is occasioned because of political supremacy between different groups in a country or region/tribe. Politicians will usually realign themselves according to party, race, and tribe, and fight so that they can always be at the top. The two groups will fight each other as though they are enemies.

c.    Small group conflicts: In these groups there exist both positive and negative conflicts. Constructively, conflicts may bring about problems and issues, but also alternative solutions. This will allow for the group to move on in terms of positive, beneficial development.

How to manage conflicts in groups:

A conflict will be started by an individual by inciting others and they follow him/her, therefore in tackling this there is need to listen to the one who started. Put down the views of the whole group and then devise a way on how to put to control the conflict. Decisions should be taken accordingly by persuading the groups/group to agree on a common ground.

Understanding Conflict

The first thing to be understood is that conflicts are normal and are an expected aspect of any relationship. They arise because different people have different needs, motivations, likes and dislikes.

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Conflict Management Styles

Conflicts can be managed in many ways i.e. its prevention, limitation, resolution or transformation of conflicts through the use of diplomatic skills. Conflict management styles involve preventing conflicts from breaking out or swelling or stopping or reducing the amount of violence by parties engaged in conflict.

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Constructive Conflict Management

Conflict resolution may or may not require Constructive Conflict Management skills. These courses help in conflict resolution in a constructive way.

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Authentic Behavior in Communication

Openness is defined according to whether persons are able to use a communication system to organize themselves in any way they find satisfactory. One’s perception of openness also means the

Read more: Authentic Behavior in Communication

Influential Factors in Conflicts

Influential factors in the occurrence of conflicts are the main reasons of a conflict occurring in an organization. These influential factors can be identified as follows Current rank and position, Attendance, Effectiveness, Equal distribution, Bonuses. These are the influential factors responsible for the occurrence of a conflict within a team performing a task.

Read more: Influential Factors in Conflicts

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