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Conflict Management

Primer / Voraborientierung

Group conflicts:

A conflict refers to a serious disagreement or even hostilities between different groupings of people which can be between communities, between cities, provinces, races, nations, empires. These conflicts may end up being resolved or settled by dialogue or use of force. A group conflict may also refer to people or individuals in a given organization or place, ganging up against one another due to mis-interpreted social behavior. Group conflicts can also arise due to differences in norms, values, religion and race.

Group conflicts can therefore be classified as follows:

a.    Intergroup conflicts: this can be as a result of competition for valued material and resources, or result from some groups claiming more respect and esteem as compared to  others. This can lead to hostility between groups. During these conflicts there is always an enemy, adversary or counterpart who might need to be removed in order for the other winning group to be famous.

b.    Intragroup conflicts: is sometimes called infighting which is occasioned because of political supremacy between different groups in a country or region/tribe. Politicians will usually realign themselves according to party, race, and tribe, and fight so that they can always be at the top. The two groups will fight each other as though they are enemies.

c.    Small group conflicts: In these groups there exist both positive and negative conflicts. Constructively, conflicts may bring about problems and issues, but also alternative solutions. This will allow for the group to move on in terms of positive, beneficial development.

How to manage conflicts in groups:

A conflict will be started by an individual by inciting others and they follow him/her, therefore in tackling this there is need to listen to the one who started. Put down the views of the whole group and then devise a way on how to put to control the conflict. Decisions should be taken accordingly by persuading the groups/group to agree on a common ground.

Discerning Inner Conflicts

Discerning inner conflicts is a war within oneself. It could be anything from deciding between two job offers, to deciding many things in your personal life.  There is inner conflict between good and evil; strength and weakness; love and hate, etc. Discerning inner conflicts is more difficult as compared to resolving the inner conflicts.

Read more: Discerning Inner Conflicts

Critical Formation of Opinion

Critical formation of opinion is that which takes clearly into account the configuration of the social network in which individuals are rooted. This is the case that arises in situations as varied as the acceptance of new technologies and political views.

Read more: Critical Formation of Opinion

Finding Solutions

Finding solutions is the bottom-line of conflict management and lay the foundation of conflict resolution. There may be several strategies in the pipeline may have different approaches based on the organizational purpose and mandate.

Read more: Finding Solutions

Authentic Behavior in Communication

Openness is defined according to whether persons are able to use a communication system to organize themselves in any way they find satisfactory. One’s perception of openness also means the

Read more: Authentic Behavior in Communication

Positive Argument

Negotiation is a course of action to achieve goals through communication with at least one other party, with the supposed outcome an agreement. The two parties have a conflict, or have differences that may result in conflict. In any case, one party has the ability to prevent other from achieving its goal.

Read more: Positive Argument

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