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Feel the fear and do it anyway - Jeffers

Feel the fear and do it anyway.

Susan Jeffers

Conflict Management

Primer / Voraborientierung

Group conflicts:

A conflict refers to a serious disagreement or even hostilities between different groupings of people which can be between communities, between cities, provinces, races, nations, empires. These conflicts may end up being resolved or settled by dialogue or use of force. A group conflict may also refer to people or individuals in a given organization or place, ganging up against one another due to mis-interpreted social behavior. Group conflicts can also arise due to differences in norms, values, religion and race.

Group conflicts can therefore be classified as follows:

a.    Intergroup conflicts: this can be as a result of competition for valued material and resources, or result from some groups claiming more respect and esteem as compared to  others. This can lead to hostility between groups. During these conflicts there is always an enemy, adversary or counterpart who might need to be removed in order for the other winning group to be famous.

b.    Intragroup conflicts: is sometimes called infighting which is occasioned because of political supremacy between different groups in a country or region/tribe. Politicians will usually realign themselves according to party, race, and tribe, and fight so that they can always be at the top. The two groups will fight each other as though they are enemies.

c.    Small group conflicts: In these groups there exist both positive and negative conflicts. Constructively, conflicts may bring about problems and issues, but also alternative solutions. This will allow for the group to move on in terms of positive, beneficial development.

How to manage conflicts in groups:

A conflict will be started by an individual by inciting others and they follow him/her, therefore in tackling this there is need to listen to the one who started. Put down the views of the whole group and then devise a way on how to put to control the conflict. Decisions should be taken accordingly by persuading the groups/group to agree on a common ground.

Social Conflicts

Different people have different thinking and they want the things to be the way they like. But no one is completely satisfied. This gives birth to a conflict within the society. Social conflict is a struggle of power in society. These kinds of conflicts mainly occur when two or more parties oppose each other or one in any social interaction.

Read more: Social Conflicts

Divergent Goal Conflicts

Conflicts through diverging goals and goal planning when in an organization different departments have different tasks and different set of instructions to carry them out. While planning a goal each department takes its position and this leads to conflicts through diverging goals and goal planning.

Read more: Divergent Goal Conflicts

Constructive Management of Conflict: Importance of Self-assuredness in Communication

An extremely important component of conflict management is an understanding and mastery of a set of communication skills. Good communication skills are not difficult to learn, but they may be difficult to put into practice. One of the important skills that needs to be a part of quality communication

Read more: Constructive Management of Conflict: Importance of Self-assuredness in Communication

Circle of Distrust

Circle of Distrust
Conflicts occur within an organization when the team performing the task belongs to the circle of distrust. Trust is the most important part in varying out a task and without the people one can trust. Circle of distrust refers to a group of people who don’t have an outstanding working relationship and they don’t trust each other over many issues.

Read more: Circle of Distrust

Communication in a Conflict Situation

In any case where parties do not agree on a solution, communication of concerns and desired outcomes is key.  Each person is the center of their own universe and needs to communicate that viewpoint.

Read more: Communication in a Conflict Situation

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