...because skills matter!

Engagement - Lombardi

Wenn Sie an sich selbst glauben und den Mut haben, die Entschlossenheit, das Engagement, den Drang in Wettbewerb zu treten, und wenn Sie gewillt sind, die kleinen Dinge im Leben zu opfern und den Preis für die lohnenswerten Dinge zu bezahlen, kann es vollbracht werden.

Vince Lombardi


Conflict Management

Primer / Voraborientierung

Group conflicts:

A conflict refers to a serious disagreement or even hostilities between different groupings of people which can be between communities, between cities, provinces, races, nations, empires. These conflicts may end up being resolved or settled by dialogue or use of force. A group conflict may also refer to people or individuals in a given organization or place, ganging up against one another due to mis-interpreted social behavior. Group conflicts can also arise due to differences in norms, values, religion and race.

Group conflicts can therefore be classified as follows:

a.    Intergroup conflicts: this can be as a result of competition for valued material and resources, or result from some groups claiming more respect and esteem as compared to  others. This can lead to hostility between groups. During these conflicts there is always an enemy, adversary or counterpart who might need to be removed in order for the other winning group to be famous.

b.    Intragroup conflicts: is sometimes called infighting which is occasioned because of political supremacy between different groups in a country or region/tribe. Politicians will usually realign themselves according to party, race, and tribe, and fight so that they can always be at the top. The two groups will fight each other as though they are enemies.

c.    Small group conflicts: In these groups there exist both positive and negative conflicts. Constructively, conflicts may bring about problems and issues, but also alternative solutions. This will allow for the group to move on in terms of positive, beneficial development.

How to manage conflicts in groups:

A conflict will be started by an individual by inciting others and they follow him/her, therefore in tackling this there is need to listen to the one who started. Put down the views of the whole group and then devise a way on how to put to control the conflict. Decisions should be taken accordingly by persuading the groups/group to agree on a common ground.

Konfliktgespräche konstruktiv lösen IV - Fehlkommunikation

Gestörte Kommunikation - Watzlawick - Verzerrte Kommunikation

Immer diese Mißverständnisse!

Um es vorweg zu nehmen: die Regel in der Kommunikation ist, dass wir uns nicht oder ungenügend verstehen. Oder, anders ausgedrückt:

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Konfliktgespräche konstruktiv lösen II - Kommunikation

konfliktFakten - Beziehung - Selbstdarstellung - Appell

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Konfliktgespräche konstruktiv lösen V - Kommunikationsebenen

Ebenen - Schulz von Thun - Interaktion

Ebenen der Kommunikation

In der Arbeitswelt wird die Zufriedenheit der Mitarbeiter in ihren zwischenmenschlichen Beziehungen als

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A typical Conflict Episode

A typical conflict episode can be explained as a set of conflicts arising in carrying out a task given to an organization or a team. In an organization

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Konfliktgespräche konstruktiv lösen III - Kommunikation und Wahrnehmung

Erwartungshorizont - Erfahrung - Interessen - Reize

People Skills

Kommunikation in Abhängigkeit von Wahrnehmung

Gesprächsteilnehmer nehmen grundsätzlich sowohl die Grundsituation

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